Adult Detention Center

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1. What are the Visitation Rules and Hours?
2. What can I give an inmate?
3. How do I give an inmate money?
4. How do I mail something to an inmate?
5. How do I get an inmate to sign a document or check?
6. How does an inmate get released for a funeral?
7. Where do I meet an inmate when they are released?
8. What are the District Court Commissioners hours?
9. How do I see a District Court Commissioners?
10. How do I post a bond?
11. I saw something suspicious, where do I report it?

Ambulance Billing

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1. Does everyone get charged for an ambulance transport?
2. Who sets the rates that are charged and how much does an ambulance transport cost?
3. What will happen if I do not have insurance?
4. Is there a mechanism in place to reduce the cost associated with an ambulance transport?
5. Will my insurance rate go up because Frederick County charges for ambulance transport?
6. Does Medicare pay for ambulance transportation?
7. Will my insurance premiums go up because Frederick County files insurance claims for Ambulance Transport?
8. What happens if I call 911 and don't need to be transported? Will I be billed?
9. Isn't this double taxation? Am I already paying a fire/rescue tax for ambulance transport services through my property tax payment?
10. Why am I being billed for ambulance transport services? Isn't the service free?
11. What constitutes a "Medical Necessity" ambulance transport to Medicare?
12. Will my Subscription Club Membership cover me if I am visiting another state or country?
13. I received a bill and I am a Subscription Club member. Why did I receive a bill?
14. Will my Subscription Club Membership cover services provided by a private ambulance company?

County Fire Marshal

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1. How do I report a fire or life safety hazard?
2. How do I order a Knox Box for my residence or business?

Dept of Aging Accessible Homes for Seniors

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1. What does the Accessible Housing For Seniors program do?
2. Whay can't I just get a grant instead of a loan?
3. Do you have to have an existing disability to use this program?
4. What happens at the end of the 30 year deferral period and I still live in the house? Do I have to pay the money back in a lump sum?
5. What happens if I sell my house or if I transfer it to my adult child's name?
6. How does the loan get repaid if I should pass away?
7. What if I want to refinance my house and take cash out of the deal for a vacation and some new furniture? Does the AHFS lien have to be settled?
8. Is this some kind of reverse equity mortgage?
9. Would participating in this program prevent me from getting a reverse equity mortgage?
10. Can I pay off the loan on a monthly basis?
11. My house is paid for and my children think borrowing any money against it may not be a safe idea. Are they right?
12. What if I live in a trailer or manufactured home? Can I apply for a loan?
13. My wife and I live in a condominium. Can I apply?
14. I am 60 years old but my spouse is only 52. Can we apply?
15. My elderly parents live with me. Can I get a loan to make my house more accessible for them?
16. I want to add a bedroom and bathroom for a live-in caregiver. Is that eligible?
17. Can we get a loan to make our vacation home accessible?
18. What kinds of improvements can I make?
19. Is a stair glide eligible?
20. What if I also need a new roof and central air conditioning?
21. Why do you ask for a copy of my deed?
22. My income is over the limit by $100. Can I still apply?
23. My annual income meets the test but I own some other property. Is there an asset test that would exclude me?
24. How do I apply? Is help available filling out the application?
25. I'm in a wheelchair and don't have transportation to the local Aging office but need help with the application.
26. I have bad credit. Will that stop me from getting help?
27. I rent my house but need some doors widened to accommodate my wheelchair. Can my landlord apply?
28. After I am approved, how will I find a reliable contractor to do the work?
29. Who hires the contractor and how does he/she get paid?
30. What if the estimate for the work is over $15,000?
31. When a home is transferred to a child upon death of a parent, is the loan repayment due?

Dept of Aging Guardianship

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1. What is a Guardian?
2. Who may have a Guardian appointed to manage his/her affairs?
3. How does one assess that a person may be in need of a Guardian?
4. What are the steps of the Guardianship process?
5. Can Guardianship be used in the case of an emergency?
6. Are Living Wills, Powers of Attorney, Surrogate Decision Makers other alternatives to Guardianship?
7. Who can act as a guardian?
8. What are the different types of guardianship available?
9. How long does the Guardianship process take?
10. Does guardianship ever end?

Development Review

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1. Where can I get a copy of my deed, plat, site plan or improvement plan?
2. How do I check the zoning of my property?
3. How can I review the current status for development plans, permit status, inspection, code, etc.?
4. How do I find out if my land can be subdivided?
5. What future development plans are being considered?
6. What is Adequate Public Facilities (APFO)?
7. What is Forest Resource Ordinance (FRO)?
8. What are impact fees?
9. When are Planning Commission items scheduled?
10. How long does the planning review process take?
11. How long does the engineering review process take?

Elections

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1. I just moved to Frederick County. How can I register to vote?
2. I just received my voter notification card. Where do I go to vote?
3. How do I change my name, address or party affiliation on my voter registration?
4. When is the last day I can register to vote?
5. I would like to be an Election Judge; whom do I contact?
6. What are the times the polling location is open?
7. I am not sure if I will be in town the date of an election; can I still vote?

Emergency Management

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1. What should I do to be prepared in case of an emergency?
2. Where can I find information on creating a personal or business emergency response plan?
3. Why is planning so important?
4. If there is an emergency at work, what should I do to be prepared there?
5. I have a disability and live alone. What should I do to be prepared in case of emergency?
6. What does "shelter in place" mean?
7. How can I obtain information in an emergency?
8. Where can I find information on closings and delays?
9. How does the County prepare for an emergency?
10. What will Frederick County do for me in an emergency?
11. What is a State of Emergency?
12. What is the Snow Emergency Plan?
13. What is the difference between a weather watch and warning?
14. What if the County has to be evacuated? What will the County do for me?
15. Does Frederick County have shelters if we have to evacuate or relocate?
16. I have a disability and do not drive. How will I evacuate if I am told to evacuate? Will the County provide transportation for me?
17. I have a home daycare and am required to list two evacuation sites. What do I use?

Family Partnership

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1. Who can participate in Family Partnership?
2. When is the next orientation?
3. What is FLEX?
4. Can anyone participate in FLEX at Family Partnership?
5. Are exceptions ever made regarding the age when a student is eligible for FLEX?
6. What is GED?
7. What are GED classes?
8. Can I work on my GED if I am under 16?
9. If I am older than 16 and want to study for the GED exam, how do I proceed?
10. What is a GED practice test?
11. What is CASAS?
12. Who can receive employment services and what are they?
13. Does Family Partnership offer childcare?
14. What if I need transportation?
15. Are translation and/or interpretation services available?

Highways & Transportation

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1. I have a dead animal in front of my house, who will remove it?
2. How do I keep the snow plows from pushing snow back into my driveway?
3. When should I shovel around my mailbox?
4. Does Frederick County handle sidewalk maintenance?
5. Who do I need to contact for Bulk Trash pickup?
6. How do I get the gravel road I live on paved?
7. Does Highway Operations clear sight distance from my driveway?
8. Who do I call to report a down or missing stop sign after hours?
9. Who do I call to report a down tree that is blocking the roadway?
10. Does Frederick County remove trees that are down on or tangled in wires?
11. What if I need to report a malfunctioning signal after normal business hours?
12. Who do I call when there is mud on roadway causing hazardous conditions?
13. How do I contact the State Highway Administration?
14. Does Frederick County have a leaf collection program?

Historic Preservation

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1. What programs are available to preserve my historic property?
2. Is my property eligible for the Frederick County Register of Historic Places?
3. What are the benefits of listing in the County Register?
4. Where can I get forms for nomination to the County Register?
5. Is my property eligible for the National Register?
6. What are the benefits of listing in the National Register?
7. Where can I get forms for nomination to the National Register?
8. What financial incentives to preserve my property are available from the County Government?

Housing

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1. Can I apply for the Housing Choice Voucher Program?
2. How do I list my property for the Housing Choice Voucher Program?

Human Relations

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1. What is retaliation?
2. I have worked and have not been paid. What can I do about this problem?
3. What should I know about Islam and Middle Eastern cultures? Could I be guilty of a hate crime?
4. Given my culture, what should I expect when trying to obtain services?

Landfill & Recycling

Life Safety

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1. How can I check the status of my permit or project?
2. What does the Office of Life Safety do?
3. Where do I apply for a Fire permit?
4. How do I obtain an inspection?
5. What is a suppression system?
6. Do I have to sprinkler an addition to my home?
7. What information do I need to include on fire permit submittals?

Permits & Inspections

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1. Where do I apply for a permit?
2. How can I check the status of my permit?
3. Why do I need a permit?
4. When is my project complete?
5. How can I obtain a Business License?
6. Do I need a permit for a fence?
7. Do I need a Building Permit to replace my deck if I’m replacing it with the same size deck?
8. How do I obtain an inspection?
9. How will I know if the inspection passed or failed?
10. If I purchase a pre-built shed that is delivered to my property, do I need a Building Permit since I’m not really building anything?
11. What do I have to show on my plot plan to submit for a Building Permit?
12. What are setbacks?
13. Do I need a permit for minor cosmetic work in my home?
14. Do I need a permit for an inflatable pool?
15. What type of plumbing work needs a plumbing permit?
16. What type of electrical work needs an electrical permit?
17. How do I obtain a Burning Permit?
18. Does my contractor need a home improvement license?

Permitting & Development Review

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1. Where do I apply for a permit?
2. My property is in the City of Frederick; do I get my permit from your office?
3. Can I use a credit card or debit card to pay for my application?
4. How can I obtain a business license?

Procurement & Contracting

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1. How do I become a registered vendor?
2. Where do I find available bids?
3. How do I get a bid or RFP document?
4. If I have questions about a bid or RFP, what should I do?
5. What is a mandatory pre-bid meeting?
6. Can I attend a bid opening?
7. How do I get bid opening results?
8. When and how are bid proposals awarded?
9. What is the fax number for the Procurement & Contracting Department?
10. Where is the Frederick County Procurement & Contracting Department located?

TransIT

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1. What is TransIT?
2. How do I ride the bus?
3. How do I transfer between routes?
4. What is a route deviation?
5. How much does it cost to ride the bus?
6. Where do the TransIT buses go?
7. What are the bus service hours?
8. Do the buses travel outside of Frederick County?
9. What is TransIT-plus?
10. What Commuter Services do you offer?
11. Do you have ADA compliant services?
12. Can I take my bike on the bus?
13. Where do I catch the bus?
14. Will the bus stop if I am close to the stop?
15. Does the bus only stop at bus stop signs?
16. How do I board the bus?
17. How do I exit the bus?
18. Can I have food on the bus?
19. Can I bring a service animal on the bus?
20. Can I bring a stroller on the bus?
21. Do seniors and disabled persons get a discounted fare on the bus?
22. Do children ride the bus for free?
23. Do I need exact change to ride the bus?
24. Where can I buy a bus ticket?
25. How do I pay for a bus ride?

Transportation Engineering

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1. What can be done about speeders?

Treasury

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1. How often is the Treasury website updated?
2. Contact Us
3. Where is the Treasury Located?
4. What are the hours of operation?
5. What is the mailing address for the Treasury?
6. I am having trouble getting through to an operator. What can I do?
7. I don't want others to see my tax bill. Is that possible?
8. What is the Treasury Department and what is its relationship to the State of Maryland?
9. What is the difference between Real Property and Personal Property?
10. I appealed my assessment but my taxes are due, what should I do?
11. How are my real property taxes calculated?
12. What is the taxable levy year?
13. What municipalities have their taxes collected by Frederick County?
14. When are the tax bills mailed?
15. Why is there only one return envelope in the tax bill?
16. What if I did not receive a tax bill?
17. Do you send a bill for the second installment?
18. Is a delinquent notice sent?
19. When are tax payments due?
20. I have already paid my taxes. Why am I getting another tax bill?
21. New Construction Bills:
22. Do I qualify for the semi-annual tax payment plan, and if so, how do I sign-up? Will I benefit from paying my taxes semi-annually?
23. Is there a discount for paying early?
24. Can I prepay my taxes for next year?
25. What if I realize later that I don't have funds to cover this check?
26. Why is there a convenience fee?
27. How do I get a receipt for my tax payment?
28. What if my taxes are not paid on time?
29. Can I appeal the interest and penalty charges?
30. What is the Tax Lien Sale?
31. When is the Tax Lien Sale?
32. Where can I find more information about the annual Tax Lien Sale?
33. Where can I find the final results of the Tax Lien Sale?
34. What if there is an overpayment on the account? How do I get a refund?
35. How will tax credits be paid to taxpayers?
36. Why am I receiving a tax bill when the property is tax exempt?
37. My mortgage company says they paid the County in July and it is now August. Why is the payment not showing on my account?
38. How do I correct the name and address on my tax bill?
39. I am the principle resident how do I make that change?
40. What should I do with a bill that I received for property that I no longer own?

Utilities & Solid Waste Management

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1. Who do I contact if I have a water or sewer emergency?
2. I am a Frederick County Water and/or Sewer customer, who do I contact for billing questions?
3. Is my water supply fluoridated?
4. Are there current water restrictions?
5. I'm looking to have a fire hydrant flow test performed. Who should I contact?
6. Is water and sewer available for a specific location?
7. I have questions regarding Pretreatment.
8. I have a private well and/or septic, who do I contact with questions?
9. Where can I find a copy of the Consumer Confidence Report for my water supply?

Utilities & Solid Waste Management - Waste to Energy (WTE)