The Frederick County Division of Fire & Rescue and the Frederick County Volunteer Fire and Rescue Association asks that you complete this customer satisfaction questionnaire in order that we may better serve you. We appreciate your efforts and value your comments.

Please indicate the type of call:

Fire Call

Ambulance

Date & Personnel Involved:

Please use the following key for the remaining questions:

1—Dissatisfied
2—Somewhat Dissatisfied
3—Satisfied
4—Somewhat Satisfied
5—Very Satisfied

1. How satisfied were you with the 911 call taker that assisted you prior to the responding units' arrival?

2. How satisfied were you with the timeliness of the responding units?

3. How satisfied were you with the courteousness and professionalism of the responding personnel?

4. How satisfied were you with the technical competence of the responding personnel?

5. How satisfied were you with the appearance of our personnel?

6. How would you rate your overall satisfaction with our services?

Please feel free to make any comments you may have about your experiences with our service:

**If you would like to speak with someone regarding the service you received,
please call 301-600-1479.**

Do you have a working Smoke Alarm?

Yes

No

If you have questions regarding smoke alarms, you may contact us at 301-600-7275, or email us at SmokeAlarm@FrederickCountyMD.gov and leave your name, address, and phone number, so that we may address your concerns, or schedule a time to install or inspect your smoke alarm.