FACILITY RESERVATION CANCELLATIONS / REFUNDS
All requests for refunds must be made at least 10 business days prior to the reservation date. A 20% administrative fee will be charged per refund transaction. There are no refunds for missed reservations.
FACILITY RESERVATION CREDITS & TRANSFERS
To avoid the administrative fee, a customer may transfer to another facility or date with no additional fee. A credit may also be kept on the customer account at no additional charge. Requests for both credits and transfers can only be made 5 or more business days prior to the reservation date. There are no refunds of credits.