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FAQ

TRANSIT SERVICES OF FREDERICK COUNTY

FAQ

SERVICES OFFERED

1.       What is TransIT?

a.       TransIT Services of Frederick County is Frederick County’s public transportation system providing local and commuter bus service and demand response paratransit services as well as offering commuter assistance and employer outreach information. In fiscal year 2014, TransIT provided nearly 840,000 trips.

2.       Where do the TransIT buses go?

a.       TransIT’s Connector buses serve Frederick City and urbanized areas of Frederick County serving medical, employment, education, and shopping centers. Six Connector routes deviate within a ¾ mile corridor of the route (by request).

b.      Commuter shuttles operate each weekday between Frederick and the Route 85 business corridor, Emmitsburg/Thurmont, and Brunswick/Jefferson. The East County shuttle serves the Spring Ridge area on Tuesdays and Thursdays.

c.       Two Meet-the-Marc shuttle routes operate each weekday providing service to the downtown Frederick and Point of Rocks train stations; the shuttles serve the Frederick Monocacy station upon request.

d.      TransIT-Plus, TransIT’s demand-response paratransit system is a curb-to-curb service anywhere within Frederick County.

3.       How early do the buses start and when do they stop running?

a.       Generally, TransIT’s buses run from 6:00am-9:30pm. Some routes begin and end earlier or later; refer to individual route brochures for specific timetables.

4.       Do the buses travel outside of Frederick County?

a.       TransIT offers shuttle service to two MARC train stations as well as drop-offs at locations where other services travel out of  County.

5.       What is TransIT-Plus?

a.       TransIT-Plus is a demand-response curb to curb paratransit service for senior citizens and people with disabilities. ADA paratransit is available for individuals with disabilities that prevent them from using the fixed route bus service in the City of Frederick and Walkersville. Pre-registration is required.

6.       What Commuter Services do you offer?

a.     Commuter shuttles operate each weekday between Frederick and the Route 85 business corridor, Emmitsburg/Thurmont, and Brunswick/Jefferson. The East County shuttle serves the Spring Ridge area on Tuesdays and Thursdays.

b.      Two Meet-the-Marc shuttle routes operate each weekday providing service to the downtown Frederick and Point of Rocks train stations; the shuttles serve the Frederick Monocacy station upon request.

c.       Vanpooling - is an important and economical option for individuals commuting long distances. It is also good for the environment. This option is popular in the Metropolitan Washington area because of commuting distances to work sites. A company can give vanpoolers up to $130 in tax-free transportation benefits each month. TransIT Services will assist new & existing vanpool/carpools in finding riders. TransIT offers a financial subsidy for empty seats to vanpools in the first year of operation.

  1. There are three kinds of vanpools:
    1. Owner-operated vans — An individual leases or purchases a van and operates the van independently. Riders generally meet at a central location and pay the owner a set monthly fee.
    2. Third-party vans — A vanpool "vendor" leases the vanpool vehicle for a monthly fee that includes the vehicle operating cost, insurance, and maintenance. The vendor can contract directly with one or more employees. The monthly lease fee is paid by the group of users. Military personnel may also benefit from this vanpooling arrangement.
    3. Employer-provided vans — The employer (or a group of employers) buys or leases vans for employees’ commute use. The employer organizes the vanpool riders and insures and maintains the vehicles. The employer may charge a fee to ride in the van or subsidize the service. Check with your company’s Human Resources department.

d.      Ridematching- Frederick County is a member of the Washington Metropolitan Council of Governments Commuter Connections. A computerized car and vanpool matching service is offered free to a;; commuters. Complete the on-line application.

e.      Guaranteed Ride Home - Follow the link to Commuter Connections for information and an application for the Guaranteed Ride Home program. Guaranteed Ride Home (GRH) provides commuters who regularly carpool, vanpool, bike, walk or take transit to work with a reliable ride home when one of life’s unexpected emergencies arises. Commuters will be able to use GRH to get home for unexpected personal emergencies and unscheduled overtime up to 4 times per year. Restrictions apply, so be sure to read the participation guidelines. Best of all, the GRH ride home by taxi, rental car, bus or train is FREE!

7.       Do you have ADA compliant services?

a.       Yes, TransIT offers two paratransit services for persons with disabilities: TransIT-Plus and ADA Paratransit. The two services have different eligibility requirements and different service characteristics (including fares, trip purpose restrictions, and advanced reservation requirements). Please refer to the TransIT-plus Policies and Procedures (TransitPlus Normas y Reglamentos) for more detailed information about TransIT-plus.

                                                              i.      TransIT-plus is our countywide, shared-ride, curb-to-curb paratransit service for senior citizens and persons with disabilities. People with valid medical assistance cards who do not live near a bus route may use TransIT-plus for medical trips only. Medical trips are prioritized, and other trips are provided on a space-available basis. Passenger trips will be coordinated to serve as many people as possible and to use our vehicles in the most efficient manner

                                                            ii.      ADA Paratransit is a service provided only to individuals with disabilities who are unable to ride accessible fixed-route public bus service because of their disability. ADA Paratransit service is designed to ensure that the civil rights of these individuals are guaranteed as protected under the Americans with Disabilities Act of 1990 (ADA). ADA Paratransit is comparable to TransIT’s fixed-route bus service in Frederick and Walkersville in terms of service area, days and hours of service, fares and response time as defined by the Americans with Disabilities Act and subsequent rulings of the U.S. Dept. of Transportation.

TransIT’s ADA Paratransit is a component of our TransIT-plus service. ADA Paratransit’s eligibility criteria are more restrictive than those of TransIT-plus (which is available to any senior or disabled person in Frederick County), but ADA Paratransit provides a higher level of service than does TransIT-plus in order to meet fixed-route comparability standards as required under the ADA. Persons who are eligible for ADA Paratransit are also eligible for TransIT-plus. However, persons who are eligible for TransIT-plus are not necessarily eligible for ADA Paratransit.

b.      Route Deviation- Six Connectors routes -- #10, #20, #60, #61, #65, #80 -- provide deviated fixed-route service Monday through Friday. These routes operate on a regular schedule and can also deviate within a 3/4 mile corridor along the route by request. To register for a route deviation, call TransIT at (301) 600-1725 at least one business day in advance. The cost for a deviation is $1.50, plus the standard fare.

c.       Handicapped accessible All TransIT Connector buses are either low-floor or have kneeling capability (lowers the bus to allow for easy boarding).

RIDING TRANSIT

8.       How do I ride the bus?

a.       First, determine which route services the area in which you want to travel. For example, if you are planning a trip to FCC, consult the #60 or #61/FCC Connector route brochures. Google TransIT and HopStop (also a mobile app) are online mapping systems that can also be used. Determine when you would like to arrive at your destination and look at the bus arrival times to determine which best suits your needs.

b.      Next, determine where and when you will need to catch the bus in order to arrive at your destination at the desired time. Plan to arrive at the bus stop five minutes early. It may be necessary for you to transfer if the bus that serves your destination does not serve the area in which you plan to board the bus. If so, consult the route brochure for the route that serves the area in which you want to board the bus, and find the transfer point between the two routes. For example, if you want to board the bus at FSK Mall to travel to FCC, you will have to transfer from the #20/FSK  Mall Connector to the #60 or #61/FCC Connector at the Transit Center in downtown Frederick.

  1. Lastly, pay your fare. Cash is accepted on board for single trips and monthly passes, multi-trip passes, and youth/student tickets may be purchased M-F 8:00am-4:00pm at the County Treasurer’s offices (30 N. Market St.), at the TransIT office (1040 Rocky Springs Rd.) or purchased by mail. Youth/student tickets may also be purchased at the FCC bookstore. Finally, TransIT's new EZFare mobile app allows to you to purchase tickets (including the new one-day pass) from your smart phone. Simply download the app (available for iOS & Android devices), enter your information, purchase a ticket, activate it and show the driver.

9.       Can I take my bike on the bus?

a.       Yes, MARC riders may bike to the downtown station and use the bike racks provided to secure their bikes. Commuters can bike to a TransIT bus stop, secure their bikes on the bus bike rack, and ride TransIT to their work sites. Instructions for loading and unloading bicycles and suggestions for commuting by bicycle are included in the TransIT Bike Program brochure.

10.   Where can I catch the bus?

a.       Each Connector and shuttle route has designated stops indicated by bus stop signs. In addition, TransIT’s primary timed-transfer location is the Transit Center in downtown Frederick. Seven Connector routes meet at the the TransIT Center hourly. During early morning and late afternoon peak hours, six of the Connector routes meet every half hour at the Transit Center.

b.      Bus stop signs are clearly indicated by green and white signs. The signs indicate the bus number that services its route. Route brochures each contain schedules with stop locations and a physical map.

11.   Will the bus stop if I am close to the stop?

a.       Unless you are in an area where flag stops are permitted, you must be present at the bus stop when the bus arrives.

12.   Does the bus only stop at bus stop signs?

a.       Unless you are in an area where flag stops are permitted, you must be present at the bus stop when the bus arrives. Route deviation is also available.

b.      Flag stops are permitted as follows:

  1. In Frederick’s historic area (from South Street to 7th Street and from East Street to Bentz Street) flag stops will be permitted for all Connector and shuttle routes. You may flag the bus to stop at any street corner along the route except:
    1. Corners where the right lane must turn right and the bus route does not turn right
    2. Corners where the bus route turns left from the left lane, and at
    3. Corners where road conditions are such that a bus stop would be unsafe for passengers
    4. On shuttle routes you may flag the bus to stop anywhere along the route within Emmitsburg, Thurmont, Brunswick, and Jefferson.

b.      Route Deviation -Six “Connector” routes offer deviated route service. Passengers may request a route deviation within ¾ mile of the route. If requested, buses can deviate up to ¾ of a mile off the regular route to pick you up or drop you off closer to your origin or destination. Arrangements for route deviations must be made one business day in advance. There is a $2.00 charge for all route deviations (in addition to the regular fare).

13.   How do I board the bus?

a.       When you board the vehicle, you must pay the fare in exact change, or present a valid transfer ticket, a multi-trip ticket, a monthly pass or a smart phone with valid mobile ticket. If you qualify for reduced fare, you must present your I.D. card when you pay your fare or purchase tickets in advance.

All TransIT buses operated on our “Connector” routes in Frederick City are lift-equipped and have two wheelchair securement positions on board. Twenty-three (23) buses are also equipped with a “kneeler” feature, which allows the front of the bus to lower five inches to make the step from the curb to the bus easier. Drivers will engage this feature upon request.

14.   How do I exit the bus?

a.       As the bus enters the block where you wish to exit, pull the cord or touch the yellow strip along the insides of the bus to signal the driver to stop at the next bus stop or intersection. If the location is unsafe or is not permitted under our flag stop policy, the driver will stop at the next safe location.

15.   How do I transfer between routes?

a.      It may be necessary for you to transfer if the bus that serves your destination does not serve the area in which you plan to board the bus. Consult the route brochure for the route that serves the area in which you want to board the bus, and find the transfer point between the two routes. For example, if you want to board the bus at FSK Mall to travel to FCC, you will have to transfer from the #20/FSK Mall Connector to the #60 or #61/ FCC Connector at the Transit Center in downtown Frederick. Determine: when you want to arrive at FCC, when you can transfer to the #60 or #61/ FCC Connector from the #20/FSK Mall Connector at the Transit Center and when you must board the #20/FSK Mall Connector to get the Transit Center at the desired time.

 

Transfers are free but must be requested upon boarding the first route. Transfers must be used upon boarding the second route and are valid for 60 minutes on any route other than the route on which it was issued with the exception of transfers between routes 50 & 51 or 60 & 61 since they are bi-directional.

16.   What is a route deviation?

a.       Six “Connector” routes offer deviated route service. Passengers may request a route deviation within ¾ mile of the route. If requested, buses can deviate up to ¾ of a mile off the regular route to pick you up or drop you off closer to your origin or destination. Arrangements for route deviations must be made one business day in advance. There is a $2.00 charge for all route deviations (in addition to the regular fee).

17.   Can I have food on the bus?

a.       No, food and drinks are not permitted on any bus.

18.   Can I have a service animal?

a.       Service animals which have been trained to assist an individual in living independently are permitted on board TransIT vehicles. Service animals must be registered with TransIT. Other pets and animals are not permitted on TransIT vehicles.

19.   Can I bring a stroller?

a.       Strollers are permitted on TransIT vehicles only if folded and stored out of the aisle way. Please fold the stroller before boarding the bus and carry your child on the bus.

 

TRANSIT COSTS

20.   How much does it cost to ride the bus?

a.       General Public

  1. One-way cash fare          $1.50
  2. One-Day pass                    $4.00 (mobile app only)
  3. 10-trip ticket                      $12.00
  4. 20-trip ticket                      $22.00
  5. Monthly Pass                     $45.00

b.      Senior (60+)/Disabled Persons with I.D.

  1. One-Way cash fare         $0.60
  2. 10-trip ticket                      $5.50
  3. 21-trip ticket                      $11.00
  4. Monthly Pass                     $30.00

c.       Youth/Student with I.D.:

  1. 10-trip ticket                      $8.00
  2. Monthly Pass                     $30.00

21.   Do seniors and disabled persons get a discount?

a.       Yes, to qualify for Senior/Disabled fares, including the purchase and use of tickets and passes, passengers must display one of the following forms of I.D.:

  1. TransIT Reduced Fare I.D. card (applications are available at the TransIT office or online)
  2. City of Frederick Senior Citizen or Handicapped I.D.
  3. MVA-issued I.D. card showing age 60+ or disability
  4. Medicare cardholders are entitled to reduced fares according to the TransIT reduced fare policy

22.   Are children free?

a.       Children under 3 feet tall are free. Children under 12 must be accompanied by an adult.

23.   Do I need exact change?

a.       Yes, exact change is required. Driver cannot make change. Credit card purchases can be made with the mobile ticketing app, TransIT ezFARE.

24.   Do you have monthly passes?

a.       Yes, monthly passes are good for unlimited rides during the calendar month and are non-transferable. Multi-trip tickets are food for 10, 20, or 21 rides and have no expiration date. They are available for purchase by mail or at TransIT Offices (1040 Rocky Springs Rd.) and the County Treasurer’s Office (30 N. Market St.) or via smart phone with the TransIT ezFARE mobile ticketing app.

25.   Where can I buy a ticket?

a.       Monthly passes, multi-trip tickets, and youth/student tickets may be purchased M-F 8:00am-4:00pm at the County Treasurer’s Office (30 N. Market St.) or at the TransIT office (1040 Rocky Springs Rd.) or purchased by mail. Youth/student tickets may also be purchased at the FCC Bookstore.

b.      To purchase tickets any time and with credit card, download the TransIT EZFare mobile application. The mobile app allows to you to purchase tickets with your smart phone at your own convenience.

26.   How do I pay?

a.       TransIT accepts cash only on buses and cash or check via mail or for in-person purchases. To purchase tickets with credit card, download the TransIT EZFare mobile app on your Android or Apple device. The mobile app allows to to purchase tickets any time, including the new one-day pass (only available via mobile app).