Utilities & Solid Waste Management

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Statement from the Division of Utilities and Solid Waste Management (DUSWM) on COVID-19 (Coronavirus) 

Dated September 4, 2020

Our employees are dedicated to supplying our customers with a safe and reliable source of drinking water. It has always been our job to keep the water flowing, while protecting the safety of our customers and employees. We have plans in place to ensure continuity of operations during any emergency, including pandemics.

In an effort to protect public health during the evolving coronavirus outbreak and to ensure safe, clean water continues to flow to customers’ homes, the Division of Utilities and Solid Waste Management will suspend all water service disconnections and waive the issuance of late fees and interest until 30 days past when the Governor’s Emergency Order has been lifted.

Please be aware that your most recent water bill may be higher than usual due to the Governor’s stay-at-home order during March, April and May. You may have been working from home, washing hands more, and cooking more. All of those activities cause you to use more water. We understand you may not be able to pay your higher bill all at once and we are happy to work with you to create a customized, interest-free payment plan.  

Payment Plans and Options to Pay Your Bill

     ·   If you are in need of setting up a customized, interest-free payment plan, we encourage you to call us at 301-600-1025.  
     ·   Online - Payments are being accepted online by visiting www.frederickcountymd.gov and selecting “Online Payments”.
     ·   By mail, drop-box or in-person– Please mail or bring payment to 4520 Metropolitan Ct. Frederick, MD 21704. The drive-thru lane is open Monday-Friday from 8:00am – 4:00pm, excluding holidays.
     ·  By Phone – To make a credit/debit card payment, please call 301-600-2182 Monday-Friday 8:00am-4:00pm, excluding holidays.

Customer service has always been our priority and we take pride in personally answering each call. However, with so many of our staff currently teleworking, we may not be able to answer your call immediately. We would ask that you leave a message and we will return your call as soon as possible. You may also email us at WaterSewerBilling@FrederickCountyMD.gov and we will respond within one business day.

Health officials encourage the following everyday actions to help prevent the spread of respiratory viruses, including:
     • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
     •Avoid touching your eyes, nose, and mouth with unwashed hands.
     •Avoid close contact with people who are sick.
     •Stay home when you are sick.
     •Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
     • Clean and disinfect frequently touched objects and surfaces.

The situation is evolving. For more information, we recommend you visit these web pages for the latest updates: 

• Frederick County Government  

• Maryland Department of Health 

Centers for Disease Control (CDC)