COVID-19 - Water/Sewer Billing Update 6.19.2020:
Effective Monday, June 22, 2020, the drive-thru window at 4520 Metropolitan Court will re-open for payment processing. Payments may be made at the window from 8am to 4pm, Monday-Friday, except holidays. Our main building will remain closed to the public until further notice. Payments may also be made by USPS mail, through online banking or through our website at https://frederickcountymd.munisselfservice.com.
For billing questions, please continue to call 301.600.2354. Phone messages will be returned during our normal business hours (8am - 4pm).
After-hours and weekend water/sewer emergencies should be reported to 301.600.2194.
Final Read Procedures
Locating & Correcting Water Leaks
Property Transfer Request
Property Transfer Request (fillable form)
Work Order Request - Meter Accuracy
Work Order - Service Line Leak (complete form)
The billing section currently handles approximately 34,016 accounts: 800 water-only accounts, 9,743 sewer-only accounts, and 23,473 water and sewer accounts. The accounts are divided into three regions and are billed on a staggered quarterly cycle.
The sewer-only accounts are currently billed quarterly. The customers having a sewer-only account should be aware that their water service may be provided by an independent municipality (such as the City of Frederick, the Town of Walkersville, or the City of Brunswick) that is not affiliated with DUSWM and is operated by its own respective billing department. Therefore, questions regarding water services in these areas should be directed to the appropriate municipality.
Pursuant to §2-13-24 of the Public Local Laws, all bills are liens against the property and are subject to inclusion in the County’s annual tax sale.
Water and Sewer Rates:
Current rates through June 30, 2021
FY2021 (as of July 1, 2020) through FY2024
On July 2, 2019, Frederick County approved Ordinance No. 19-03-003, revising the County’s water and sewer service charges as of September 1, 2019, for each fiscal year through FY2024. The Ordinance also establishes the procedure for the yearly adjustment of the water and sewer service charges as of July 1, 2024 and each July 1st thereafter.
View information on the following:
February 8, 2017
Notice regarding email and possible mailing from the National League of Cities (NLC) Service Line Warranty Program pertaining to water line service coverage. This mailing is not affiliated with or endorsed by the Frederick County Division of Utilities and Solid Waste Management. See notice.
October 26, 2012
Notice regarding upcoming mailing from American Water Resources pertaining to water line service coverage. This mailing is not affiliated with or endorsed by the Frederick County Division of Utilities and Solid Waste Management. See notice of mailing.
January 27, 2010
Notice regarding mailing from Home Service (Home Service USA Repair Management Corporation) regarding water line service coverage. This mailing is not affiliated with or endorsed by the Frederick County Division of Utilities and Solid Waste Management. See example.
The Office of Accounting and Finance Support currently provides support services to the various departments of the Division of Utilities and Solid Waste Management (DUSWM) for water and sewer activities. The primary responsibilities for this office are: