Transit-plus Demand Response and ADA Paratransit Services

Transit-Plus Demand Response and ADA Paratransit Services

What is Transit-plus?

Transit-plus is a general-purpose demand-response service for anyone aged 60 or older and/or anyone with a qualifying disability who resides in Frederick County. Transit-plus is a shared-ride, first-come, first-served service, and operates Countywide. Riders must be registered to use Transit-plus. Apply here. Trip requests can be made no more than 10 (ten) calendar days before the requested trip, and must be made at least 2 (two) business days prior. Trip requests less than 2 (two) business days in advance will be accommodated only if space is available. General public are permitted to ride only if there is space available and a Transit-plus rider has scheduled a trip nearby. Transit-plus is free to ride.

Transit-Plus operates Monday - Friday 8:00 a.m. to 4:00 p.m. Call 301-600-1725 to request a trip. Apply here for Transit-Plus service.

What is ADA Paratransit service?

ADA Paratransit service provides general-purpose transportation to people with disabilities who are prevented from using the fixed route public transportation system due to their disability. Services are available to people with disabilities up to ¾ of a mile around existing fixed bus routes that provide deviations. ADA Paratransit is free to ride.

ADA Paratransit:

is provided from and to locations within 3/4 of a fixed bus route.
is available during normal fixed route bus operating hours.
is only for people with a disability who have applied to and been approved for the program.

Connector routes 10, 20, 60, 61, 65, and 80 can deviate up to ¾ of a mile off of the existing route to accommodate riders who cannot reach the established bus stop due to their disability. Courtesy deviations may be requested on all other routes. Advance request for deviations is required to allow time for Transit Services to review the request and identify operational and safety considerations.

Requests that cannot be accommodated by the fixed route bus will receive an ADA complementary paratransit trip within the ADA service area, which is defined as areas up to ¾ of a mile off the fixed routes.

Additionally, departure locations and/or destinations outside ADA areas may be considered for Transit-plus service.

Eligibility: For the person to be eligible for ADA paratransit service, they must be someone with a disability who has properly applied for and been approved for the service. Apply here (hyperlink to ADA application).

For the trip to be ADA paratransit eligible, both pick up location and drop off destination must be within 3/4 of a mile of a fixed route (view Transit service area here.

Hours of service: only during hours the Transit Services fixed route buses are in operation.
Call 301-600-2065 Monday – Friday 8:00am – 4:00pm by the close of business the day prior to the requested ADA deviation or for more information about ADA service.
An aide or personal care attendant (PCA) is permitted to ride with the ADA Paratransit eligible rider. Transit Services requests that notification is given prior to trip to allow for space considerations.

ADA Complaint Process

Transit Services of Frederick County and its programs, services, and activities complies with the Americans with Disabilities Act. A grievance procedure is available to resolve complaints. This Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990, “ADA”. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Frederick County Government.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for people with disabilities upon request.

All grievances should be sent to:

Director
Transit Services of Frederick County
1040 Rocky Springs Rd.
Frederick, MD 21702

Or by email: Transit@FrederickCountyMD.gov

For additional information on Transit Services of Frederick County’s nondiscrimination policies and procedures, please visit https://www.frederickcountymd.gov/8187/Title-VI