Cigna will be our dental provider effective 1/1/2016 and they have been sending out the new ID cards to subscribers. Below please find an FAQ that can address any questions or concerns you might have regarding the cards.
Will we get individualized ID cards?No. For DPPO subscribers, Cigna will issue 2 cards per family in the subscriber’s name. For the DHMO, they also issue 2 cards. However, one card will have information for the subscriber plus up to 3 dependents. The 2nd card will be blank if there are fewer than 4 people in the family.
How many ID cards will I receive?
Cigna will only send out 2 ID cards to the subscriber’s address on file. You will receive 2 cards even if you have single coverage.
Can I get more ID cards for my dependents?
Yes. If you want additional ID cards you can contact Cigna customer service at 1-800-244-6224 to order additional cards. After 1/1/2016, you can visit https://my.cigna.com to print or request ID cards. You can also download the MyCigna app on your smart phone at either the App Store, Google Play, Blackberry World or Kindle Fire.
What happens if I haven’t received my ID card yet?Please note that due to the holidays, mail might be somewhat delayed but cards are being issued by Cigna. If you need to go to the dentist after 1/1/2016, you can also give your dental office your Cigna medical ID number as it is the same as your dental ID number. They can then verify benefits using that number if you don’t have the card. Or you can see the question above for details on getting an ID card.
Should you have questions concerning any of this information, please feel free to contact Diane Hoffman in Human Resources via email or via phone at 301-600-1625.