Software Applications & Services Management Support

Software specialists, integrators, and project managers work closely with business unit managers and staff to monitor applications, understand the business processes and functional goals, and recommend and deploy improvements to support business processes and productivity. Typical tasks include:
  • Develop/document business, functional, and process requirements
  • Conduct fit/gap analysis
  • Collaborate with functional users, partners, and contractors
  • Liaison between vendors and end users
  • Deploy new applications
  • Maintain and monitor existing applications
  • Manage contractors and contracted work
  • Lead technology change management
  • Develop test scripts and plans
  • Perform end-to-end testing with functional users
  • Re-develop / re-engineer applications
  • Provision comprehensive technical solutions
  • Promote defined methodologies for quality solutions
  • Develop technical cost/benefit analysis
  • Develop and deploy interfaces between systems
During deployments and upgrades, the team works with the functional stakeholders and contractors to follow ITIL and functional best practices from developing and documenting requirements, to business process reviews, fit/gap analysis, quality assurance testing, acceptance testing, security reviews, deployment, sign off and post project evaluations.

In addition to daily support and upgrades, custom in-house reports are provided to improve decision making specific to county goals and objectives.

Services Management includes Hardware, Software and Helpdesk Support.