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1. Who do I contact if I have a water or sewer emergency?

If you are on Frederick County's water and/or sewer system call
301-600-2187 (M-F 7:00 a.m. - 3:30 p.m.) or 301-600-2194 (after hours, holidays or weekends)

If you are a CITY WATER AND/OR SEWER customer, you should call 301-600-1440.

2. I am a Frederick County Water and/or Sewer customer. Who do I contact for billing questions?

You should contact the billing office at 301-600-2354.

3. Is my water supply fluoridated?

Fluoridated water systems are listed on the Division’s Water Purification and Distribution page. 

4. I need to have a fire hydrant flow test performed. Who should I contact?

Fire Hydrant Flow Test Requests may be submitted electronically by completing the online form.  

Alternatively, a written request may be mailed or faxed.  Please call 301-600-2945 for further details regarding submitting a written request. 

5. Is water and sewer connection available for a specific location?

Requests for information about connecting to County water and/or sewer may be submitted using the online form.  Please call 301-600-2078 for additional questions and/or assistance.

6. I have questions regarding Pretreatment.

Please check our website at https://www.frederickcountymd.gov/1290/Pretreatment-Program.
Pretreatment FAQ

7. I have a private well and/or septic. Who do I contact with questions?

These questions must be directed to the Health Department at 301-600-1726.

8. Who do I contact to have utility lines located?

The Division of Water and Sewer Utilities (DWSU) is a member of "Miss Utility" (http://www.missutility.net/maryland/mdmemberutilities.asp)  which is a member of a "One-call system" that allows a person to notify the DWSU of planned excavation or demolition by calling 1-800-257-7777 or  811, or via an interactive ticket request system. 

Please note that Frederick County Division of Water and Sewer Utilities locators only mark Frederick County owned or operated water  and sewer lines and do not mark private lines.

9. Where can I find a copy of the Consumer Confidence Report for my water supply?

 Consumer Confidence Reports for specific water systems.