My water and sewer bill includes a Bay Restoration Fee. What is this?

Frederick County collects the Bay Restoration Fee from all residential and commercial water and wastewater customers and from improved properties served by on-site septic systems and wells. This fee is paid to the State of Maryland. The funds are used to upgrade Maryland’s wastewater treatment plants and septic tanks in critical areas, and to establish cover crops to reduce nitrogen and phosphorus from going into the Chesapeake Bay. Additional information on this program can be obtained on the State’s website at: http://mde.maryland.gov/programs/Water/BayRestorationFund/Pages/Index.aspx  or by calling The Maryland Department of the Environment at 410-537-3000. Residential water/sewer customers are charged $5.00 per month, or $15.00 quarterly, on their water/sewer bills. Commercial customers are charged based on the average daily sewage flow. Well and septic customers are charged $60.00 per year and the fee appears on their property

tax bills.

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1. What are the business hours for the Water/Sewer Billing Office?
2. How does Frederick County bill water and sewer charges?
3. What are Ready to Serve Fees?
4. My water and sewer bill includes a Bay Restoration Fee. What is this?
5. When will I receive my water/sewer bill?
6. What payment options do you offer?
7. Can I receive my bill electronically instead of receiving a paper copy?
8. Do you accept water/sewer payments after business hours?
9. Do you accept water/sewer payments online?
10. Do you accept water/sewer payments by phone?
11. Where can I mail my water/sewer bill payment?
12. Can I set up automatic payments from my bank account?
13. Can I get additional notifications concerning my account status?
14. When is my payment due?
15. How long do I have to pay my water/sewer bill before I am disconnected for non-payment?
16. What should I do if my water service has been disconnected?
17. Where do I mail correspondence regarding water/sewer accounts?
18. I cannot find my water/sewer bill. How can I check my account balance?
19. I am moving. Can I change the mailing address for my water/sewer bill?
20. My water/sewer bill is high. What can I do?
21. Is there a fee for dishonored checks, credit chargebacks or unsatisfied electronic debits?
22. I can’t afford to pay my bill by the due date. Who should I contact?
23. I am renting out my property. Can I get the bill put in the tenant’s name?
24. Why does my landlord get copies of my bill and late notices?
25. My current tenants are moving out. Can I get a meter read before the new tenants move in?
26. I am selling my property. How can I get my name taken off the water/sewer account?
27. I am buying a property that is on Frederick County water and/or sewer. How do I get service established in my name?
28. Can I get a credit on my bill for watering my lawn or filling my swimming pool?