Who do I contact to have utility lines located?

The Division of Water and Sewer Utilities (DWSU) is a member of "Miss Utility" which is a member of a "One-call system" that allows a person to notify DWSU of planned excavation or demolition by calling 1-800-257-7777 or 811, or via an interactive ticket request system.

Please note that the Frederick County Division of Water and Sewer Utilities locators only mark Frederick County owned or operated water and sewer lines and do not mark private lines.

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1. Who do I contact if I have a water or sewer emergency?
2. I have a question about my water and/or sewer bill.
3. I have a leak and need my water shut off to make a repair.
4. Who do I contact to have utility lines located?
5. I have blue and/or green paint on my lawn. What is going on in my yard?
6. I am a County water customer and my water pressure is low. Who do I call?
7. The stormwater ditch in front of my house is flooding because the culvert pipe under the driveway is clogged. What should I do?
8. My 6" sewer cleanout cap is broken or missing. How do I get it fixed?
9. My water tastes/smells. Who can I contact?
10. Who do I contact regarding installation of residential or commercial water meters?