I experienced a sewer back-up and have damage to my home. What should I do?

If you are currently experiencing a sewer back-up in your home, contact Water & Sewer Utilities at 301-600-1825.

For after-hours, weekends, or holidays, call 301-600-2194.

Do not wait to take action to remove the water and mitigate damage. Document your damages. Call your homeowners or rental insurance company. Complete the Citizen Injury or Property Damage Form. Your report will be investigated and a liability decision will be determined.

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1. What types of incidents should I report to Risk Management?
2. I experienced a sewer back-up and have damage to my home. What should I do?
3. After my form is submitted, when can I expect to hear back from someone?