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1. What are the business hours for the Water/Sewer Billing Office?
2. How does Frederick County bill water and sewer charges?
3. What are Ready to Serve Fees?
4. My water and sewer bill includes a Bay Restoration Fee. What is this?
5. When will I receive my water/sewer bill?
6. What payment options do you offer?
7. Can I receive my bill electronically instead of receiving a paper copy?
8. Do you accept water/sewer payments after business hours?
9. Do you accept water/sewer payments online?
10. Do you accept water/sewer payments by phone?
11. Where can I mail my water/sewer bill payment?
12. Can I set up automatic payments from my bank account?
13. Can I get additional notifications concerning my account status?
14. When is my payment due?
15. How long do I have to pay my water/sewer bill before I am disconnected for non-payment?
16. What should I do if my water service has been disconnected?
17. Where do I mail correspondence regarding water/sewer accounts?
18. I cannot find my water/sewer bill. How can I check my account balance?
19. I am moving. Can I change the mailing address for my water/sewer bill?
20. My water/sewer bill is high. What can I do?
21. Is there a fee for dishonored checks, credit chargebacks or unsatisfied electronic debits?
22. I can’t afford to pay my bill by the due date. Who should I contact?
23. I am renting out my property. Can I get the bill put in the tenant’s name?
24. Why does my landlord get copies of my bill and late notices?
25. My current tenants are moving out. Can I get a meter read before the new tenants move in?
26. I am selling my property. How can I get my name taken off the water/sewer account?
27. I am buying a property that is on Frederick County water and/or sewer. How do I get service established in my name?
28. Can I get a credit on my bill for watering my lawn or filling my swimming pool?

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1. How long will it take me to obtain my new address?
2. Can I change my existing address?
3. Can I have an address for my outbuilding, workshop, home business, etc?
4. I am a resident building a new home. What information do I need to obtain a new address?
5. I am in a hurry and cannot apply for a permit until I have an address and the documentation required on the address form is unavailable. Can the address request be submitted without this requirement?
6. How do I get an address for a new tenant house on my farm?
7. Why do I need to use the address assigned by Frederick County and why is it important?
8. Can I create my own address number by picking a close address number to my current number or add an alphanumeric letter to my address for an additional residence or business on my property?
9. How are addresses assigned in Frederick County?
10. I am a developer. Can I pick an address number that my client would like?

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1. What are the Visitation Rules and Hours?
2. What can I give an inmate?
3. How do I give an inmate money?
4. How do I mail something to an inmate?
5. How do I get an inmate to sign a document or check?
6. How does an inmate get released for a funeral?
7. Where do I meet an inmate when they are released?
8. What are the District Court Commissioners hours?
9. How do I see a District Court Commissioners?
10. How do I post a bond?
11. I saw something suspicious, where do I report it?

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1. Who handles the billing for Frederick County?
2. How is my insurance information obtained?
3. How do I request a copy of my bill/report?
4. I received a bill and I have insurance.
5. I received a bill and I am a Subscription Club Member
6. Why didn't my insurance company pay for this?
7. I am a member of the Subscription Club. Why was the insurance company billed?
8. How do I pay my bill if I am not insured and I am not a Subscription Club Member?
9. I cannot afford this bill. What can I do?

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1. What is disinfection?
2. What are Disinfection Byproducts?
3. How are Disinfection Byproducts and Pathogens Related?
4. What are Haloacetic Acids?
5. Is the water safe to drink?
6. Will my home drinking water filter remove HAA5?
7. How is compliance determined with the regulations?
8. Is Clover Hill III in compliance with the HAA5 drinking water standard currently?
9. What is "part per billion"?
10. What is being done?
11. How long will it take to correct this issue?
12. Clover Hill III used to receive water from wells located within the community. Why can't we switch back to them as a water source?
13. Does the County have this problem on other water systems?

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1. Who do I contact if I have questions on whether the Preparedness Rule applies to me?
2. Does Frederick County require a copy of our facility's emergency plan?
3. Where can I find information on community based exercises?
4. I am required to coordinate with the local emergency management and health department. Who do I contact?
5. What are the CMS requirements for my facility?

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1. How do I report a fire or life safety hazard?
2. How do I order a Knox Box for my residence or business?
3. How can I receive a copy of the Fire Report?

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1. Bulk Trash: Who do I need to contact for Bulk Trash pickup?
2. County Right-of-way: What is the County's policy for objects in the County Right-of-way?
3. Dead Animals: I have a dead animal in front of my house, who will remove it?
4. Gravel Road: How do I get the gravel road I live on paved?
5. Guard Rail Damage: Who do I contact to report damaged guardrail?
6. Guard Rails - Mowing: Does the County mow around guard rails?
7. Leaf Collection: Does Frederick County have a leaf collection program?
8. Mud on Road: Who do I call when there is mud on roadway causing hazardous conditions?
9. New Signs: Who do I contact to request an All Way Stop Sign?
10. Potholes: Who do I contact to report a pothole?
11. Roadway Markings: When does the County repaint the lines on the road?
12. Sidewalks: Does Frederick County handle sidewalk maintenance?
13. Site Distance: Does Highway Operations clear sight distance from my driveway?
14. Signals: What if I need to report a malfunctioning signal after normal business hours?
15. Snow- Mailbox: When should I shovel around my mailbox?
16. Snow Plows: How do I keep the snow plows from pushing snow back into my driveway?
17. State Roads: How do I contact the State Highway Administration?
18. Speed Limits: What agency is responsible for posting speed limits?
19. Stop Sign: Who do I call to report a down or missing stop sign after hours?
20. Tree Blocking Road: Who do I call to report a down tree that is blocking the roadway?
21. Tree on Wires: Does Frederick County remove trees that are down on or tangled in wires?

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1. Where can I get a copy of my deed, plat, site plan or improvement plan?
2. How do I check the zoning of my property?
3. How can I review the current status for development plans, permit status, inspection, code, etc.?
4. How do I find out if my land can be subdivided?
5. What future development plans are being considered?
6. What is Adequate Public Facilities (APFO)?
7. What is Forest Resource Ordinance (FRO)?
8. What are impact fees?
9. When are Planning Commission items scheduled?
10. How long does the planning review process take?
11. How long does the engineering review process take?

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1. Who is on my ballot?
2. I just moved to Frederick County. How can I register to vote?
3. I just received my voter notification card. Where do I go to vote?
4. How do I change my name, address or party affiliation on my voter registration?
5. I want to help people register to vote. Is training required?
6. When is the last day I can register to vote?
7. I would like to be an Election Worker; whom do I contact?
8. What are the times the polling location is open?
9. I am not sure if I will be in town the date of an election; can I still vote?

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1. What should I do to be prepared in case of an emergency?
2. Where can I find information on creating a personal or business emergency response plan?
3. Why is planning so important?
4. If there is an emergency at work, what should I do to be prepared there?
5. I have a disability and live alone. What should I do to be prepared in case of emergency?
6. What does "shelter in place" mean?
7. How can I obtain information in an emergency?
8. Where can I find information on closings and delays?
9. How does the County prepare for an emergency?
10. What will Frederick County do for me in an emergency?
11. What is a State of Emergency?
12. What is the Snow Emergency Plan?
13. What is the difference between a weather watch and warning?
14. What if the County has to be evacuated? What will the County do for me?
15. Does Frederick County have shelters if we have to evacuate or relocate?
16. I have a disability and do not drive. How will I evacuate if I am told to evacuate? Will the County provide transportation for me?
17. I have a home daycare and am required to list two evacuation sites. What do I use?

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1. Who can participate in Family Partnership?
2. When is the next orientation?
3. What is Virtual School (formerly known as FLEX)
4. Can anyone participate in Virtual School at Family Partnership?
5. Are exceptions ever made regarding the age when a student is eligible for Virtual School?
6. What is GED?
7. What are GED classes?
8. Can I work on my GED if I am under 18?
9. If I am older than 18 and want to study for the GED exam, how do I proceed?
10. What is CASAS?
11. How long does it take to get my GED at Family Partnership?
12. Who can receive employment services and what are they?
13. Does Family Partnership offer childcare?
14. What if I need transportation?
15. Are translation and/or interpretation services available?
16. Is there a waitlist for services?
17. What documents do I need when I start at Family Partnership?

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1. I can change the station shown in the drop down box below my login, can I just do that and login wherever I want?
2. How do I get the FHweb page to display?
3. My login won’t work, how do I login to FHweb?
4. Why can’t I log into different stations with the same login?
5. Why did it ask me for a second login (in the Remote Login box) once the Firehouse program came up?

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1. How do I access or download GIS data?
2. How do I access or download orthophotography?
3. How do I determine if my property is in the floodplain?
4. How do I determine the zoning district(s) on my property?
5. How do I download or request a subdivision plat?
6. How do I download or print map documents?
7. How do I find a deed or a plot plan for my property?
8. How do I request an address change or verify an existing address?
9. How do I view online mapping sites?
10. How do I use GIS data in AutoCAD?

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1. What programs are available to preserve my historic property?
2. Is my property eligible for the Frederick County Register of Historic Places?
3. What are the benefits of listing in the County Register?
4. Where can I get forms for nomination to the County Register?
5. Is my property eligible for the National Register?
6. What are the benefits of listing in the National Register?
7. Where can I get forms for nomination to the National Register?
8. What financial incentives to preserve my property are available from the County Government?

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1. Can I apply for the Housing Choice Voucher Program?
2. How do I list my property for the Housing Choice Voucher Program?

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1. How can I check the status of my permit or project?
2. What does the Office of Life Safety do?
3. Where do I apply for a Fire permit?
4. How do I obtain an inspection?
5. What is a suppression system?
6. Do I have to sprinkler an addition to my home?
7. What information do I need to include on fire permit submittals?

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1. When is the regional test occurring?
2. What if a real-world event happens on test day?
3. What’s so special about this test?
4. How will this group measure success?
5. What is WEA?
6. Are you doing this test because of what happened in Hawaii?
7. Why did you need to test the system?
8. What types of alerts are sent through WEA?
9. What is the WEA test message that will appear on my cell phone or enabled mobile device?
10. How will I know the difference between WEA and a regular text message?
11. How does WEA work?
12. How are WEA alerts delivered to the public?
13. Who receives a WEA alert?
14. Will a person receive multiple WEA alerts?
15. Does a member of the public sign up for WEA alerts?
16. What is the difference between a WEA alert and Alert Frederick County?
17. Will I be charged for receiving WEA messages?
18. Does WEA know where I am? Is it tracking me?
19. Are consumers able to receive WEAs on a prepaid phone?
20. How will I receive alerts if I don't have a WEA-capable device?
21. I received the alert later than others/or not at all. Why?
22. I’m an international visitor to the NCR. Will my phone receive a WEA?
23. How geographically precise is WEA?
24. How can I find out more information about WEA?
25. Who can I contact to find out more information about the WEA test in my jurisdiction?

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1. Where do I apply for a permit?
2. How can I check the status of my permit?
3. Why do I need a permit?
4. When is my project complete?
5. How can I obtain a Business License?
6. Do I need a permit for a fence?
7. Do I need a Building Permit to replace my deck if I’m replacing it with the same size deck?
8. How do I obtain an inspection?
9. How will I know if the inspection passed or failed?
10. If I purchase a pre-built shed that is delivered to my property, do I need a Building Permit since I’m not really building anything?
11. What do I have to show on my plot plan to submit for a Building Permit?
12. What are setbacks?
13. Do I need a permit for minor cosmetic work in my home?
14. Do I need a permit for an inflatable pool?
15. What type of plumbing work needs a plumbing permit?
16. What type of electrical work needs an electrical permit?
17. How do I obtain a Burning Permit?
18. Does my contractor need a home improvement license?

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1. Where do I apply for a permit?
2. My property is in the City of Frederick; do I get my permit from your office?
3. Can I use a credit card or debit card to pay for my application?
4. How can I obtain a business license?

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1. How do I become a registered vendor?
2. Where do I find available bids?
3. How do I get a bid or RFP document?
4. If I have questions about a bid or RFP, what should I do?
5. What is a mandatory pre-bid meeting?
6. Can I attend a bid opening?
7. How do I get bid opening results?
8. When and how are bid proposals awarded?
9. What is the fax number for the Procurement & Contracting Department?
10. Where is the Frederick County Procurement & Contracting Department located?

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1. Why are water samples being taken in my neighborhood?
2. Does the Division of Utilities and Solid Waste Management (DUSWM) perform testing on private wells in the County?
3. Does the Environmental Laboratory perform testing for lead and copper in the schools?
4. How should kitchen grease be disposed of?
5. How do you dispose of baby wipes?

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1. How does it all work?
2. What are the benefits of using SKC's services?
3. What does SKC specialize in?
4. What is the first step I need to take to begin business with SKC?
5. What is SKC looking for?

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1. What does the Accessible Housing For Seniors program do?
2. Whay can't I just get a grant instead of a loan?
3. Do you have to have an existing disability to use this program?
4. What happens at the end of the 30 year deferral period and I still live in the house? Do I have to pay the money back in a lump sum?
5. What happens if I sell my house or if I transfer it to my adult child's name?
6. How does the loan get repaid if I should pass away?
7. What if I want to refinance my house and take cash out of the deal for a vacation and some new furniture? Does the AHFS lien have to be settled?
8. Is this some kind of reverse equity mortgage?
9. Would participating in this program prevent me from getting a reverse equity mortgage?
10. Can I pay off the loan on a monthly basis?
11. My house is paid for and my children think borrowing any money against it may not be a safe idea. Are they right?
12. What if I live in a trailer or manufactured home? Can I apply for a loan?
13. My wife and I live in a condominium. Can I apply?
14. I am 60 years old but my spouse is only 52. Can we apply?
15. My elderly parents live with me. Can I get a loan to make my house more accessible for them?
16. I want to add a bedroom and bathroom for a live-in caregiver. Is that eligible?
17. Can we get a loan to make our vacation home accessible?
18. What kinds of improvements can I make?
19. Is a stair glide eligible?
20. What if I also need a new roof and central air conditioning?
21. Why do you ask for a copy of my deed?
22. My income is over the limit by $100. Can I still apply?
23. My annual income meets the test but I own some other property. Is there an asset test that would exclude me?
24. How do I apply? Is help available filling out the application?
25. I'm in a wheelchair and don't have transportation to the local Aging office but need help with the application.
26. I have bad credit. Will that stop me from getting help?
27. I rent my house but need some doors widened to accommodate my wheelchair. Can my landlord apply?
28. After I am approved, how will I find a reliable contractor to do the work?
29. Who hires the contractor and how does he/she get paid?
30. What if the estimate for the work is over $15,000?
31. When a home is transferred to a child upon death of a parent, is the loan repayment due?

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1. What is a Guardian?
2. Who may have a Guardian appointed to manage his/her affairs?
3. How does one assess that a person may be in need of a Guardian?
4. What are the steps of the Guardianship process?
5. Can Guardianship be used in the case of an emergency?
6. Are Living Wills, Powers of Attorney, Surrogate Decision Makers other alternatives to Guardianship?
7. Who can act as a guardian?
8. What are the different types of guardianship available?
9. How long does the Guardianship process take?
10. Does guardianship ever end?

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1. Where can I find more snow removal information?
2. Who is responsible for plowing my street
3. When will my street be plowed? Is there a place I can check the status?
4. You came in my subdivision but didn't do my road. How can I be sure you won't forget me?
5. How do you prioritize plowing? Where can I access the priority list?
6. I have a funeral/medical procedure/baby coming soon/no diapers or formula in the house. Can my street by made a priority?
7. There's no way to get in or out of my neighborhood. What should I do if I have a heart attack?
8. Why has only one lane in my subdivision been plowed?
9. When will you plow out my street wider?
10. I live on a cul-de-sac. When will you get to me?
11. I cleared the sidewalk and now you've dumped snow on it. Who will remove it?
12. You have piled snow at the end of my cul-de-sac. Who will remove it?
13. I cleared my driveway entrance and now you have blocked it with snow. Who will remove it?
14. Who removes vehicles that have been abandoned?
15. Is school cancelled?
16. I am available to help with snow plowing. Can you use my company? How will I be paid?

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1. Can I request a stop sign to address speeding issues on my road?
2. Who do I contact to request a School Bus Stop sign?
3. What agency is responsible for posting speed limits?
4. How do I request a No Parking Sign?
5. Who is responsible for replacing street signs?
6. Who do I contact to request an All Way Stop sign?
7. What if I need to report a malfunctioning signal after normal business hours?
8. Who do I call to report a down or missing stop sign after hours?

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1. What is TransIT?
2. How do I ride the bus?
3. How do I transfer between routes?
4. What is a route deviation?
5. How much does it cost to ride the bus?
6. Where do the TransIT buses go?
7. What are the bus service hours?
8. Do the buses travel outside of Frederick County?
9. What is TransIT-plus?
10. What Commuter Services do you offer?
11. Do you have ADA compliant services?
12. Can I take my bike on the bus?
13. Where do I catch the bus?
14. Will the bus stop if I am close to the stop?
15. Does the bus only stop at bus stop signs?
16. How do I board the bus?
17. How do I exit the bus?
18. Can I have food on the bus?
19. Can I bring a service animal on the bus?
20. Can I bring a stroller on the bus?
21. Do seniors and disabled persons get a discounted fare on the bus?
22. Do children ride the bus for free?
23. Do I need exact change to ride the bus?
24. Where can I buy a bus ticket?
25. How do I pay for a bus ride?

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1. How often is the Treasury website updated?
2. Contact Us
3. Where is the Treasury Located?
4. What are the hours of operation?
5. What is the mailing address for the Treasury?
6. I am having trouble getting through to an operator. What can I do?
7. I don't want others to see my tax bill. Is that possible?
8. What is the Treasury Department and what is its relationship to the State of Maryland?
9. What is the difference between Real Property and Personal Property?
10. I appealed my assessment but my taxes are due, what should I do?
11. How are my real property taxes calculated?
12. What is the taxable levy year?
13. What municipalities have their taxes collected by Frederick County?
14. When are the tax bills mailed?
15. Why is there only one return envelope in the tax bill?
16. What if I did not receive a tax bill?
17. Do you send a bill for the second installment?
18. Is a delinquent notice sent?
19. When are tax payments due?
20. I have already paid my taxes. Why am I getting another tax bill?
21. New Construction Bills:
22. Do I qualify for the semi-annual tax payment plan, and if so, how do I sign-up? Will I benefit from paying my taxes semi-annually?
23. Is there a discount for paying early?
24. What if I realize later that I don't have funds to cover this check?
25. Why is there a convenience fee?
26. How do I get a receipt for my tax payment?
27. What if my taxes are not paid on time?
28. Can I appeal the interest and penalty charges?
29. What is the Tax Lien Sale?
30. When is the Tax Lien Sale?
31. Where can I find more information about the annual Tax Lien Sale?
32. Where can I find the final results of the Tax Lien Sale?
33. What if there is an overpayment on the account? How do I get a refund?
34. How will tax credits be paid to taxpayers?
35. Why am I receiving a tax bill when the property is tax exempt?
36. My mortgage company says they paid the County in July and it is now August. Why is the payment not showing on my account?
37. How do I correct the name and address on my tax bill?
38. I am the principle resident how do I make that change?
39. What should I do with a bill that I received for property that I no longer own?

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1. Who do I contact if I have a water or sewer emergency?
2. I am a Frederick County Water and/or Sewer customer. Who do I contact for billing questions?
3. Is my water supply fluoridated?
4. I need to have a fire hydrant flow test performed. Who should I contact?
5. Are there current water restrictions?
6. Is water and sewer connection available for a specific location?
7. I have questions regarding Pretreatment.
8. I have a private well and/or septic. Who do I contact with questions?
9. Where can I find a copy of the Consumer Confidence Report for my water supply?
10. Who do I contact to have utility lines located?

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1. Where does wastewater come from?
2. What does a wastewater treatment plant do?
3. How is the treated wastewater disinfected?
4. Who operates the wastewater treatment plants?
5. How many wastewater treatment plants are in the County?
6. What size are these wastewater treatment plants?
7. What are some of the things that should not be put down the drain or toilet?
8. What should I do with fat and oil if it can't go down the drain?

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1. Who do I contact if I have a water or sewer emergency?
2. I have a question about my water and/or sewer bill.
3. I have a leak and need my water shut off to make a repair.
4. Who do I contact to have utility lines located?
5. I have blue and/or green paint on my lawn. What is going on in my yard?
6. I am a County water customer and my water pressure is low. Who do I call?
7. The stormwater ditch in front of my house is flooding because the culvert pipe under the driveway is clogged. What should I do?
8. My 6" sewer cleanout cap is broken or missing. How do I get it fixed?
9. My water tastes/smells. Who can I contact?
10. Who do I contact regarding installation of residential or commercial water meters?