Ombudsman Program

Overview

The Commission can assist residents when they believe their rights have been infringed upon. However, one must have exhausted all means available under existing Frederick County directives and regulations that enable someone to seek relief. If an individual still feels that they have been unfairly discriminated against, the commission encourages that person to seek for advice / assistance. Someone from the Commission will be assigned the “ombudsman” and will set up a meeting with him or her to evaluate the circumstance.
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The ombudsman is neither a proponent for the person who believes his or her rights have been violated or for the opposing party. The job of the ombudsman is to determine whether an error has been made and then to attempt to negotiate a mutually satisfactory solution between both parties.

Contact the Commission if:
  • You feel that your rights have been infringed upon.
  • You need help obtaining services or information pertaining to services.
  • You wish to offer a suggestion for improving the quality of life for persons with disabilities.
Having requested or received the Commission's help does not abrogate your right to seek relief by other means. Please call, email or write a letter to the commission describing your circumstances: 12 E. Church St., Frederick, MD 21701; 301-600-1663. TTY: Use Maryland Relay.