Constituent Services

Did you know? In 2025, Constituent Services responded to and closed 4,830 requests for assistance! Submit your request today.

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We want to hear from you!

Welcome to the Constituent Services Office. The Constituent Services Office is a vital support function within the Office of the County Executive. Our priority is to deliver equitable and efficient services.  Staff support County constituents by providing information and facilitating access to County programs and services.  Staff work with constituents to help identify community resources, connect with subject matter experts, answer questions, and resolve concerns.

You can contact Constituent Services staff by using FCG Fixit. Be sure to choose "County-Wide Concerns/Constituent Services" from the list of categories when making your request.

You may also contact our Constituent Services Manager, Kathan McCarthy, by phone at 301-600-6083, by email at ConstituentServices@FrederickCountyMD.gov, or by texting 301-900-8501. 

For a full list of lines to text by divisions, visit our agency text line page.

Recognitions Requests

Looking for a certificate of recognition or proclamation? Visit our Recognition Request page for more information.

Letters of Support Requests

When requesting a letter of support, please allow 2 business weeks. You can use our request form to submit information for a Letter of Support.

FAQs

Find answers faster. For our list of Frequently Asked Questions (FAQs), please click here: Frederick County FAQs

Report a Problem

Live in the City of Frederick? To report a problem within that municipality, please visit: Report a Problem-City of Frederick