What to Know Before You Apply
In order to apply for a career with is as an Emergency Communications Specialist, you must:
Additionally, you must possess:
If this sounds like you, we encourage you to read the full job posting and apply today!
An Emergency Communications Specialist Recruit can expect a starting salary of $20.96 per hour.
Upon successful release to take call independently, employees qualify for a promotion to ECS 1 with a 7% raise. There is also a $3.00 shift differential for night shift and you are eligible for overtime pay.
The following is what you can expect in your first year as a full time benefited Frederick County Government employee.
9-1-1 Emergency Communications Specialists are not immune to physical and mental health problems.
It is a reality in this career that you may hear things and deal with situations that most of us never want to experience.
We recognize how important it is to look after the health and safety of all its employees and provide support including:
- Employee Assistance Program (EAP) The county’s EAP provides employees and their families with free confidential assistance to help in resolving problems that affect their personal lives and job performance.
- Peer Support Group: Trained employees supporting employees. Access to support and guidance from the people who truly know and understand the weight of the job.
- Wellness Programs
Various wellness programs are offered by Frederick County Government to their employees including informative seminars on nutrition, exercise, etc.
Before you ever take a single call, we ensure you have a solid foundation of skills and resources via our Training Academy.
The Academy consists of approximately 10 weeks, Monday-Friday from 8 am - 4 pm.
During the Academy you will learn:
- Basic Emergency Telecommunications (ETC)
- Emergency Medical Dispatch Protocols (EMD)
- Emergency Fire Dispatch Protocols (EFD)
- Emergency Police Dispatch Calls (EPD)
- Caller Management
- Computer-Aided Dispatch (CAD)
- Standard Operating Procedures (SOP)
- Phone System
After the Academy, you will be assigned to an operational shift to complete one-on-one training and observation until you are able to independently process emergency and non-emergency calls.
All shifts are 12 hours (6 am - 6 pm or 6 pm – 6 am). You will work a combination of both day and night shifts as you follow the rotation of your assigned shift. Occasionally, staff may be assigned to our power shifts, also working 12 hours at a time but with a different rotation. The operational shifts work days, nights, weekends, holidays, and during inclement weather.