The Long Term Care Ombudsman is an advocate whose goal is to promote the highest possible quality of life and care for residents living in long-term care facilities.
The Ombudsman ensures the understanding and implementation of residents' rights through staff and resident training; receives and attempts to resolve complaints made by or on behalf of long-term residents; protects the privacy and confidentiality of residents and families; educates the community about long-term care facilities; and advocates for improvements in relevant legislation and policy.
Residents, relatives, facility staff, public agencies or any person or group interested in resident well-being may contact the Ombudsman. Callers may be anonymous. There is no cost.
It is our goal to serve our clients with excellence and we want to hear from you about your experience with the Division. Your feedback will enable us to continue to enhance our services and better respond to your needs. If you have contacted the Senior Services Division or used a Division service recently, please take a moment to complete this survey.