Long Term Care Ombudsman

The Long Term Care Ombudsman is an advocate whose goal is to promote the highest possible quality of life and care for residents living in long-term care facilities.

The Ombudsman ensures the understanding and implementation of residents' rights through staff and resident training; receives and attempts to resolve complaints made by or on behalf of long-term residents; protects the privacy and confidentiality of residents and families; educates the community about long-term care facilities; and advocates for improvements in relevant legislation and policy.

Residents, relatives, facility staff, public agencies or any person or group interested in resident well-being may contact the Ombudsman. There is no cost.

2018 Client Survey

It is our goal to serve our clients with excellence and we want to hear from you about your experience with the Division. Your feedback will enable us to continue to enhance our services and better respond to your needs.
If you have contacted the Senior Services Division or used a Division service in 2018, please take a moment to complete this survey.

For More Information

This Week in Frederick County video features the ombudsman program.

Frederick County Facilities


Legal Assistance

The Long Term Care Assistance Project (LTCAP) provides free legal assistance on long term care issues in Maryland. This service is offered through Maryland Legal Aid.

For More Information

Visit the Maryland Office of Health Care Quality website for important information about Nursing Homes and Assisted Living homes with more than 5 beds in your area.