The Long Term Care Ombudsman is an advocate whose goal is to promote the highest possible quality of life and care for residents living in long-term care facilities.

The Ombudsman ensures the understanding and implementation of residents' rights through staff and resident training; receives and attempts to resolve complaints made by or on behalf of long-term residents; protects the privacy and confidentiality of residents and families; educates the community about long-term care facilities; and advocates for improvements in relevant legislation and policy.

Residents, relatives, facility staff, public agencies or any person or group interested in resident well-being may contact the Ombudsman. Callers may be anonymous. There is no cost.